We don't track marketing visitors.

The short version

We don't track people who are just browsing our marketing site.

No Google Analytics. No third-party advertising pixels. No session replay. No behavioral profiling. No selling your data.

If you are only visiting zephlet.com to learn about Zephlet, the only information we receive from you is what you choose to send us through a support or contact form.

The Zephlet app is different. If you create an account, sign in, manage jobs, upload customer information, schedule visits, create invoices, collect payments, or use team features, we need to collect and process certain information to provide the service.

This Privacy Policy explains both:

1. How privacy works on the public Zephlet marketing site; and
2. How privacy works inside the Zephlet field-service app.

What this policy covers

This Privacy Policy applies to:

• zephlet.com, our public marketing website;
• login.zephlet.com, our login and authentication service;
• The Zephlet web app and any related subdomains;
• Any Zephlet mobile or desktop app we may offer;
• Support, contact, billing, account, and service-related communications; and
• Any features, tools, or services we provide through Zephlet.

In this policy, we may refer to these together as the "Service."

Zephlet is built for field-service businesses. That means our customers may use Zephlet to manage their own customers, jobs, visits, invoices, payments, employees, technicians, notes, photos, files, and other business records.

Who uses Zephlet

For clarity:

Account Owners are businesses or individuals who create and manage a Zephlet account.

Team Members are employees, technicians, contractors, dispatchers, managers, or other users invited into an Account Owner's Zephlet workspace.

End Customers are the customers, homeowners, property managers, tenants, businesses, or other people whose information is entered into Zephlet by an Account Owner or Team Member.

If you are an End Customer of a business that uses Zephlet, the business you hired controls the information they enter into Zephlet about you. Zephlet processes that information to provide the Service to that business.

What we collect on the public website

If you are just visiting zephlet.com, we keep things simple.

We do not use advertising pixels, third-party analytics, session replay, behavioral tracking, or ad cookies on the public marketing site.

The main information we collect is what you choose to send us through a support or contact form, which may include:

• Your name;
• Your email address;
• The category or topic you selected;
• Your message;
• Any files or screenshots you attach; and
• Any other information you choose to include.

That message may be forwarded to our internal team communication tools so a real person can read it and respond.

We do not sell, rent, or share public website visitor data for advertising.

What we collect when you use the Zephlet app

When you create an account, sign in, or use the Zephlet app, we collect the information needed to operate the Service.

This may include:

Account information

• Name;
• Email address;
• Phone number;
• Password or authentication credentials;
• Company name;
• Business address;
• Role or permission level;
• Profile information;
• Login history;
• Account settings; and
• Subscription or billing status.

Business and workspace information

Account Owners and Team Members may enter business records into Zephlet, including:

• Customer names;
• Customer phone numbers;
• Customer email addresses;
• Service addresses;
• Billing addresses;
• Job details;
• Appliance, equipment, or unit information;
• Model and serial numbers;
• Work orders;
• Service visits;
• Scheduling notes;
• Technician notes;
• Internal notes;
• Estimates and quotes;
• Invoices;
• Payments;
• Parts requests;
• Files, photos, and attachments;
• Communications with customers; and
• Other information entered into the workspace.

End Customer information

If a business uses Zephlet to manage service for its customers, Zephlet may process End Customer information such as:

• Name;
• Phone number;
• Email address;
• Service address;
• Billing address;
• Job history;
• Appointment information;
• Service notes;
• Photos or files related to the job;
• Invoice and payment information;
• Messages or communication records; and
• Other information the Account Owner or Team Member adds to Zephlet.

End Customer information belongs to and is controlled by the Account Owner. If you are an End Customer and have a privacy request, you should first contact the business that provided service to you.

Payments and billing

If you pay for a Zephlet subscription, we may collect billing-related information, such as:

• Billing name;
• Billing email;
• Billing address;
• Subscription plan;
• Payment status;
• Invoice history; and
• Transaction details.

Payment card details may be processed by a payment provider such as Stripe. Zephlet does not need to store full credit card numbers on its own servers.

If an Account Owner uses payment features inside Zephlet to collect money from End Customers, payment information may be processed by third-party payment providers. Those providers may have their own privacy policies and terms.

Login and authentication

When you sign in to Zephlet, we use cookies or similar secure session technologies to keep you logged in, protect your account, and make the app work.

These may be used to:

• Authenticate your session;
• Keep you signed in;
• Remember basic account state;
• Prevent unauthorized access;
• Detect suspicious activity;
• Protect against abuse; and
• Route you to the correct workspace.

These are not advertising cookies.

Cookies

On the public marketing site, we do not use cookies for tracking or advertising.

If you submit a form, your browser may receive a standard session cookie used only to make the form work.

If you are signed in to the Zephlet app, session cookies may identify you across Zephlet subdomains so the Service can recognize your account and show the correct workspace.

Inside the app, cookies and similar technologies may be used for security, authentication, preferences, and core functionality.

Server logs

Our servers may automatically collect limited technical logs when you visit the website or use the app.

These logs may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages or app routes requested;
• Time and date of request;
• Referring page;
• Error information;
• User-agent;
• Security events; and
• Diagnostic information.

We use logs to:

• Keep the Service working;
• Debug errors;
• Improve performance;
• Prevent abuse;
• Investigate suspicious activity;
• Protect users and workspaces; and
• Maintain security.

Public website logs are not used to create behavioral advertising profiles.

Photos, files, and attachments

The Zephlet app may allow Account Owners and Team Members to upload photos, documents, screenshots, receipts, estimates, invoices, job files, or other attachments.

These files may be visible to:

• The Account Owner;
• Authorized Team Members;
• Zephlet support or technical staff when needed to provide support;
• Service providers we use to operate Zephlet; and
• End Customers, if the Account Owner or Team Member chooses to share them.

Do not upload files you do not have permission to use.

Location data

If Zephlet offers mobile features that request device location, we will ask for permission where required.

Location data may be used for features such as:

• Technician dispatch;
• Visit tracking;
• Route or arrival support;
• Time tracking;
• Security and fraud prevention; or
• Other field-service features.

If location features are enabled, location data may be visible to the Account Owner and authorized managers or administrators in that workspace.

You can usually disable location access through your device settings, but some app features may not work properly without it.

Team access and permissions

Account Owners control who they invite into their Zephlet workspace.

Depending on permissions, Team Members may be able to view, create, edit, export, or delete business records, customer records, jobs, invoices, notes, photos, and other workspace information.

Account Owners are responsible for managing their team access and permissions.

AI features

Zephlet may offer AI-powered features, such as drafting notes, summarizing job details, organizing service information, helping with customer messages, or assisting with workflow automation.

If you use AI features, the information you provide to those features may be processed to generate the requested output, improve reliability, maintain security, and provide the feature.

We do not use private workspace data for advertising.

If we use third-party AI service providers to power certain features, those providers may process information on our behalf under their own security and privacy commitments.

You should not enter sensitive personal information into AI features unless it is necessary for the service task you are performing and you have the right to use that information.

How we use information

We use information to:

• Provide, operate, and maintain Zephlet;
• Create and manage accounts;
• Authenticate users;
• Manage teams and permissions;
• Schedule and organize jobs;
• Store customer and service records;
• Generate quotes, estimates, invoices, and reports;
• Support payments and billing;
• Provide customer support;
• Send service, security, billing, and account notices;
• Improve reliability and performance;
• Debug technical issues;
• Prevent fraud, abuse, and unauthorized access;
• Enforce our terms and policies;
• Comply with legal obligations; and
• Develop and improve features.

We do not sell personal information.

We do not use public marketing site visitors for behavioral advertising.

When we share information

We may share information in limited situations:

With Account Owners and authorized Team Members

Information entered into a workspace is available to the Account Owner and authorized Team Members based on their permissions.

With service providers

We may use service providers for hosting, database storage, authentication, email delivery, file storage, payments, security, analytics for the app, support tools, and similar operational needs.

These providers process information so we can operate Zephlet.

With payment providers

If you use billing or payment features, payment-related information may be processed by payment providers such as Stripe or similar services.

With integrations you choose

If you connect Zephlet to third-party tools, integrations, accounting software, payment tools, messaging tools, calendar tools, or other services, information may be shared as needed to make the integration work.

Third-party integrations are governed by their own privacy policies and terms.

For legal, safety, and security reasons

We may disclose information if we believe it is reasonably necessary to:

• Comply with law;
• Respond to valid legal process;
• Protect Zephlet, users, customers, or the public;
• Investigate fraud, abuse, or security issues;
• Enforce our agreements; or
• Prevent harm.

Business transfers

If Zephlet is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to this Privacy Policy or a policy that provides similar protection.

What we do not do

We do not sell personal information.

We do not sell advertising on the public marketing site.

We do not use third-party ad pixels on the public marketing site.

We do not use public website visits to build behavioral advertising profiles.

We do not share mobile phone numbers or SMS consent information with third parties for their marketing purposes.

Data retention

We keep information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, maintain security, prevent abuse, and enforce agreements.

Account Owners may be able to delete certain records from their workspace, but some information may remain in backups, logs, payment records, audit records, or legal records for a limited period.

If you close your Zephlet account, we may retain certain information as needed for business, legal, security, tax, accounting, fraud prevention, or dispute-resolution purposes.

Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

No internet service can be guaranteed to be completely secure, but we work to protect the information in our care.

You are responsible for keeping your login credentials safe and for managing access to your workspace.

Children

Zephlet is not intended for children.

You must be old enough to use business software and enter into a binding agreement in your jurisdiction to use Zephlet.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete it.

California residents

We do not sell personal information.

We do not use the public marketing site for behavioral advertising tracking.

Depending on how you use Zephlet and where you live, you may have rights to request access, correction, deletion, portability, or information about how your personal information is used.

If you are an End Customer of a business that uses Zephlet, please contact that business first. They control the customer information they entered into Zephlet.

Privacy rights

Depending on where you live, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent;
• Request a copy of certain information; or
• Appeal a privacy request decision where applicable law provides that right.

To make a request, contact us through the support page or privacy contact listed below.

We may need to verify your identity before completing a request.

If your request relates to information controlled by an Account Owner, we may direct you to that Account Owner.

International users

Zephlet may process and store information in the United States or other countries where we or our service providers operate.

By using Zephlet, you understand that your information may be processed in countries where privacy laws may differ from those in your location.

Changes to this policy

If we change this Privacy Policy in a way that materially affects what we collect or how we use information, we will update the date at the top of this page.

For material changes affecting app users, we may also provide notice through email, in-app notice, or another reasonable method.

Your continued use of Zephlet after changes become effective means you accept the updated policy.

Questions

If you have questions about this Privacy Policy, use the support page or contact us at:

[email protected]

A real person reads every message.