Terms of Service — the contract.

1. About these Terms

These Terms of Service ("Terms") are a binding legal agreement between you and Two Six Services Inc., a California corporation doing business as Zephlet ("Zephlet," "we," "us," or "our"). They cover your use of the Zephlet website, mobile app, and the field-service software-as-a-service we provide (together, the "Service").

By creating a Zephlet account, accessing the Service, or clicking a box that says you agree, you accept these Terms. If you don't agree, don't use the Service.

If you're accepting these Terms on behalf of a company, you represent that you have authority to bind that company, and "you" refers to both you personally and the company.

2. The Service

Zephlet is field-service management software for the trades. It helps you schedule jobs, dispatch crews, send quotes and invoices, and run the day-to-day of a service business. The specific features available to you depend on the plan you're subscribed to.

We may add, change, or remove features at any time. If a change materially reduces what you're paying for, we'll let you know in advance and you can cancel without penalty under the process described on the billing page.

3. Your account

Signing up

You need to provide accurate information when you create an account, and keep it current. You must be old enough to enter a binding contract in your jurisdiction (in the US, generally 18).

Who owns the account

If you sign up on behalf of a business, that business is the Account Owner. The Account Owner controls billing, can invite or remove employees, and can cancel the subscription. If there's ever a dispute about who controls an account, we may ask for documentation (a business license, government-issued ID, last four of the card on file) and we'll make the final call in good faith.

Employees and crew

The Account Owner can invite employees as additional users. The Account Owner is responsible for everything those employees do on the account, and for revoking access when someone leaves the company.

Account security

You're responsible for keeping your password safe and for anything that happens under your account. If you think someone else has accessed your account, tell us immediately via the support page.

4. Subscriptions, billing, and refunds

Pricing, billing cycles, cancellation, refunds, free trials, price changes, taxes, and chargebacks are all described in plain English on our billing page, which is incorporated into these Terms by reference. The short version: month-to-month only, cancel anytime, no prorated refunds, 30 days of data retention after cancellation.

You authorize us (and our payment processor, Stripe) to charge the payment method on file for each billing cycle until you cancel. If a charge fails, we'll retry, and we may suspend the account if we can't collect after a reasonable period.

5. Free trial

New accounts start on a free trial. We don't ask for a credit card up front. The full terms are on the billing page.

6. Your content

Everything you put into Zephlet — your customer records, your job notes, your invoices, your uploaded files — is yours. We call it your Content.

To run the Service for you, you grant us a worldwide, royalty-free, non-exclusive license to host, store, process, transmit, and display your Content as needed to provide and improve the Service. We may use de-identified, aggregated data (usage patterns, performance metrics — never your customer lists or job details in identifiable form) to make Zephlet better. We do not sell your Content, and we don't share it with advertisers.

You represent that you have the right to upload everything you upload, and that it doesn't violate anyone else's rights.

7. Our content and the license we give you

The Zephlet software, brand, design, and the materials we publish on the marketing site are owned by us or our licensors and are protected by copyright, trademark, and other laws.

While your subscription is active, we grant you a non-exclusive, non-transferable, revocable license to use the Service as it's intended to be used. You don't get a right to copy our code, scrape our pages, reverse-engineer the app, or use our trademarks without permission.

8. Acceptable use

When you use Zephlet, please don't:

• Break the law, or use Zephlet to help anyone else break the law.
• Upload content you don't have the right to upload, or that infringes someone else's intellectual property, privacy, or publicity rights.
• Send unsolicited marketing or "junk mail" through any Zephlet communication feature.
• Upload viruses, malware, or anything designed to interfere with the Service or other users.
• Try to access systems, data, or accounts you aren't authorized to access, or probe Zephlet's security without our written permission.
• Scrape, harvest, or systematically extract data from the Service.
• Resell or sublicense access to the Service to a third party without a written agreement with us.
• Use the Service to operate a competing field-service management product. If you're an employee or contractor of a competitor and you want to evaluate Zephlet, contact us first.

If you violate this section, we can suspend or close your account immediately.

9. AI features

Some parts of Zephlet use machine-learning or large-language-model components to draft text, suggest replies, summarize content, or help you search. We call these AI Features.

AI Features can be wrong, biased, or hallucinated. Review everything they produce before sending it to a customer or relying on it for an important decision. Don't put sensitive personal data (Social Security numbers, banking credentials, medical information) into AI Feature inputs — anything you submit may be processed by our infrastructure for the purpose of generating a response.

You're responsible for the AI Feature outputs you choose to use or share. AI Features are not legal, medical, financial, or professional advice.

10. Mobile app

If you download a Zephlet mobile app from the Apple App Store, Google Play, or another marketplace, your use of the app is also subject to that store's terms.

For app-store-related claims about the app itself, we — not the app store — are responsible for the app's contents and for responding to your claims. Apple and Google are third-party beneficiaries of these Terms only to the extent required by their marketplace policies, and only with respect to the applicable mobile app. Your wireless carrier's standard rates and fees apply.

11. Third-party services

Zephlet relies on third-party services to run — including Stripe for payment processing, Cloudflare for delivery and DDoS protection, OVHcloud and DigitalOcean for hosting, and Discord for our internal team operations. Their terms and privacy practices apply to the parts of your data they process. See our privacy policy and security page for more detail.

If the Service offers integrations with other third-party products you choose to connect (a calendar, a QuickBooks account, etc.), your use of those products is governed by their terms — not ours — and we're not responsible for what they do with the data you authorize them to receive.

12. Privacy and security

How we handle your personal data is described in our privacy policy. How we protect your data is described in our security page. Both are part of these Terms.

13. Termination

By you

You can cancel your subscription at any time from your account settings, in the way described on the billing page.

By us

We may suspend or terminate your account, immediately and without notice, if:

• You materially breach these Terms (including the Acceptable Use section).
• We're required to by law or by a court or regulator.
• We can't collect payment after a reasonable number of retries and notice.
• We reasonably suspect fraud or unauthorized use of the Service.
• Continuing the Service to you would expose us or other users to a meaningful security or legal risk.

What happens on termination

When the account ends, your access to the Service stops, and we retain your data for 30 days per the billing page in case you want to come back or export. After that, we delete it from active systems; backups roll off shortly thereafter.

Sections of these Terms that by their nature should survive termination (including ownership, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law) will survive.

14. Disclaimers

WE PROVIDE THE SERVICE "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WE DON'T WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT IT WILL MEET YOUR SPECIFIC REQUIREMENTS. AI FEATURE OUTPUTS, IN PARTICULAR, ARE PROVIDED WITHOUT WARRANTY OF ACCURACY.

Some jurisdictions don't allow some of these disclaimers. Those disclaimers apply to you to the maximum extent your local law allows.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES; ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY; OR ANY DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT — EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) ONE HUNDRED US DOLLARS ($100), OR (B) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits apply across all claims and all theories of liability, even if a remedy fails of its essential purpose. Some jurisdictions don't allow some of these limits; those limits apply to the maximum extent your local law allows.

16. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Two Six Services Inc. and its officers, directors, employees, and agents from and against any third-party claims, damages, costs, and reasonable attorneys' fees arising out of:

• Your Content;
• Your use of the Service (including any AI Feature output you choose to use or share);
• Your violation of these Terms, the Acceptable Use section, or any law; or
• Your violation of someone else's rights.

We'll let you know promptly if a claim comes in, let you control the defense (with our reasonable cooperation), and not settle any claim that imposes obligations on us without our consent.

17. Dispute resolution and arbitration

Please read this section carefully. It affects your legal rights — including your right to a jury trial and to participate in a class action.

Talk to us first

If you have a dispute with us, please contact us via the support page first. Most issues get resolved within a few days. Before either of us starts formal proceedings, we agree to a 60-day informal resolution period after written notice from the other side.

Binding arbitration

If we can't resolve a dispute informally, you and we agree to resolve any dispute relating to these Terms or the Service through final, binding individual arbitration — not in court, and not as part of a class action — except that either party may bring an individual action in small-claims court or seek an injunction in court for infringement of intellectual property rights.

The arbitration will be administered by JAMS under its then-current Streamlined Arbitration Rules (for claims under USD $250,000) or its Comprehensive Arbitration Rules (for larger claims), available at jamsadr.com. The arbitration will take place in California, by phone, or based on written submissions — your choice. If you can't afford JAMS' fees and don't qualify for a waiver, we'll pay them for you.

Class action waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims and may not preside over any form of representative or class proceeding.

Jury trial waiver

YOU AND WE WAIVE THE RIGHT TO A TRIAL BY JURY for any claim that ends up in court instead of arbitration under the small-claims or IP-injunction carve-outs above.

30-day right to opt out

You can opt out of this Dispute Resolution and Arbitration section by emailing [email protected] within 30 days of first accepting these Terms with the subject line "Arbitration Opt-Out" and your name, the email address on your account, and a clear statement that you want to opt out. Opting out doesn't affect any other part of these Terms.

If a court finds part of this section unenforceable

If a court finds the class-action waiver unenforceable as to a particular claim or remedy, that claim or remedy will be severed and proceed in court — but the rest of this Dispute Resolution section will still apply to every other claim.

18. Governing law and venue

These Terms are governed by the laws of the State of California (without regard to its conflict-of-laws rules) and the federal laws of the United States applicable in California. Any claim that isn't subject to arbitration — for example, a small-claims action or an IP injunction — must be brought in the state or federal courts located in California, and you and we consent to personal jurisdiction in those courts.

19. Changes to these Terms

We may update these Terms from time to time. If a change is material, we'll email active customers and update the date at the top of this page at least 30 days before the change takes effect. Continuing to use the Service after that means you accept the updated Terms. If you don't agree, cancel before the change takes effect — the billing page describes how.

Non-material edits (typo fixes, clarifications) take effect when posted.

20. Notices

We can send you notices by email (to the address on your account) or by posting them in the app or on this site. You agree those count as written notice.

Notices to us — including any required legal notice — should be sent by email to [email protected]. (We'll publish a physical address here once we have one — until then, email is the primary channel.)

21. Miscellaneous

Entire agreement

These Terms, together with the documents they incorporate (the billing page, privacy policy, and security page), are the entire agreement between you and us regarding the Service.

Severability

If a court finds any part of these Terms unenforceable, the rest still applies, and the unenforceable part will be modified to the minimum extent needed to make it enforceable while preserving its original intent.

No waiver

If we don't enforce a right under these Terms once, we don't give it up. Any waiver has to be in writing from us.

Assignment

You can't assign these Terms to anyone else without our written consent. We can assign them in connection with a merger, acquisition, or sale of substantially all our assets.

Force majeure

Neither of us is responsible for delays or failures caused by events outside our reasonable control — natural disasters, labor disputes, internet outages, government actions, and the like.

Headings

Section headings are for convenience and don't affect the meaning of these Terms.

Relationship

These Terms don't create a partnership, joint venture, employment, or agency relationship between us. Each of us is an independent contractor.

22. Contact

Questions about these Terms? Email us at [email protected], or use the support page for anything that's not strictly legal.